Follow up on “So Very Disappointed” post

SO to follow up on my post from 4/9/15  on my experience with the seller WineStuff on Amazon.com.  Well I forgot to write my update last week when it arrived.  I got home from work to discover the huge box leaning against the house.  With an open (and hopeful) mind I took it inside and opened it.  It was just what I ordered!  About dang time – not like I ordered it on March 12, 2015 or anything.

So – my over all review of the product is still amazing, just like it was with the first one I ordered.  The seller on the other hand, even though they did make it up to me by letting me keep the shower caddy they sent me by mistake – I am still not impressed.  The whole beg for forgiveness rather than making it happen correctly the first time around is not how I like to do business.  Had it been EITHER late in shipping or the wrong item – but not BOTH – I might be a tad bit more understanding.  But you have 2 strikes with me now and that’s not good in my book.

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So Very Disappointed…

I ordered an OXO Good Grips Double Flip in Hamper from Amazon thought a seller called WineStuff – and believe me when I tell you that I will not be ordering a single item though them ever again.  I placed me order on March 12, 2015

About WineStuff

Winestuff.com is a leading online retailer of wine glasses, decanters, corkscrews, wine cellars and other fine wine accessories for the wine lover. Our extensive catalog features products from only the best in the wine world such Riedel, Ravenscroft Crystal, Spiegelau, Metrokane, Pampered Grape, Vacuvin, LeCreuset / Screwpull, Vinotemp, Oenophilia and many more.

We are open from Mon – Fri 8 – 4 EST and will only be able to respond to emails during business hours.

A “leading online retailer” I don’t think so!  I contacted them TWICE about my item claiming to have shipped, then they send me an email stating that Amazon had the incorrect information and it item was in fact not in stock and there would be a delay in my shipment.

3/13/15

Thank you very much for your order!! We wanted to send you a quick update! While processing your shipment, we found that the item is temporarily out of stock in our warehouse. We have stock replenishment of this item expected back to our facility within 1 week. Once in stock, we will promptly ship out to you!!

If for any reason this delay creates a problem for you, we would be happy to help you out in any way we can.

We have updated our inventory with Amazon so this error does not happen again. We are doing our best to have your order shipped and delivered within your Expected Delivery Scheduled Time (you can find this information in your Amazon Orders).

Your order is very important to us and we greatly apologize for this inconvenience. Please let us know if there is anything we can do for you.

Thank you, have a great day!!

Winestuff

A few days later I got an email stating they had canceled the pick up from UPS.  OK fine, so I sent them an email asking if they had an ETA on 3/23/15.

3/24/15 (The day AFTER I was told I would get the item.)

We apologize, however, the item you ordered has not yet been restocked in our warehouse as anticipated within the time frame previously mentioned in our last email. We do anticipate the item back in stock within the next 1-2 weeks. At that time, we will immediately ship out to you. If you would prefer to cancel the order, please let us know and we will be happy to do so immediately. Please let us know of anything at all that we can do for you, to make sure you have a happy experience with us!

Thank you!
Winestuff

Now remember the order was placed on March 12th.  So I waited, and really I forgot about the order.  So yesterday I got home from work and found a very beat up box sitting outside our gate, like someone threw it out of the back of a van.  It had a plastic part hanging out of the corner of the box.  I didn’t remember ordering anything that could have something like that poking out of the box, but I took it inside to open it.

20150408_160921

 

So I opened the box to find that they had shipped me a OXO stainless steel big bin shower caddy with my invoice that said OXO Good Grips Double Flip in Hamper on it.  At this point I am extremely disappointed, I sent them an email stating so and I am awaiting their response.  I highly recommend that if you place an order through amazon.com, please make sure that the seller is NOT WineStuff.   From the photo below you can see the top part that is sticking out of the corner of the box in the picture above.

Capture

 

And below is a picture of the shower caddy with the invoice from the box.  I want to know who packed this – I am not even that upset that it took almost a month to get it – what I am upset about is that it took almost a month to GET THE WRONG ITEM – PACKED IN A BOX WITH THE INVOICE FOR THE CORRECT ITEM!

20150408_161126

 

**update:

I just got an email form them:

We sincerely apologize for the inconvenience! Would you like for us to ship the correct item or would you prefer a refund? Please let us know how it would be best to proceed or if there is anything else we can do!

So I sent them back stating I still need the correct item shipped.  They better not ask for the shower caddy back – LOL

 

So anyways – end of rant.  I hope y’all have a good rest of your day!!!

***Update #2:

They sent me back an email letting me know to keep the caddy and they will send out the hamper as soon as they can.  So we shall see how well they make this up to me.  I am still disappointed but my opinion of them is getting better.    I will post an update if/when I get the correct item.